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Privacy Policy

Last updated: 1 Nov 2025

Welcome to LUMINA (“we”, “us”, “our”). We are an education guidance platform based in Jordan. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

If you have questions, contact us at info@luminajo.com.

1) Who we are

2) What this policy covers

This policy applies to:

  • Our website pages, contact and booking forms, newsletters, workshops/webinars registrations.
  • Any resources, downloads, or tools we provide online.

It does not cover third-party websites or services we link to.

3) Information we collect

a) Information you provide

  • Contact data: name, email, phone.
  • Consultation details: student/parent preferences, curriculum/grade, goals, preferred dates.
  • Registration data: for workshops, webinars, events.
  • Files you upload: CVs, transcripts, portfolios (if applicable).
  • Support messages: questions, feedback.

b) Information collected automatically

  • Usage & device data: IP address, browser type, pages visited, time on page.
  • Cookies & similar technologies: see “Cookies” below.

c) Optional/marketing data

  • Newsletter subscription preferences and engagement (opens, clicks).

We do not intentionally collect sensitive health or financial data via our website.

4) Legal bases for processing (where applicable)

  • Consent: when you agree (e.g., newsletter, cookies).
  • Contract/steps prior to contract: to schedule and deliver consultations or events you requested.
  • Legitimate interests: to improve our services, secure our website, prevent abuse.
  • Legal obligations: when we must keep certain records.

5) How we use your information

  • Provide and personalize consultations and advisory services.
  • Communicate about bookings, confirmations, reminders, and updates.
  • Send resources you requested (guides, checklists).
  • Operate and improve our website, content, and user experience.
  • Run events (workshops, webinars) and manage attendance.
  • Comply with applicable laws and enforce our terms.

We do not sell your personal information.

6) How we share information

We may share limited data with:

  • Service providers (website hosting, email/SMS, analytics, scheduling, ticketing, payments if enabled) under confidentiality agreements.
  • Event partners/schools only when necessary to manage a session you attend (we will minimize what’s shared).
  • Authorities when required by law or to protect rights, safety, or security.
  • Business transfers (e.g., merger, acquisition) subject to this Policy.

7) International transfers

Your data may be processed outside your country (e.g., cloud hosting). We use reputable providers and aim to apply appropriate safeguards to protect your data.

8) Data retention

We keep personal data only as long as needed for:

  • Providing the services you requested,
  • Meeting legal/accounting requirements,
  • Resolving disputes and enforcing agreements.
    When no longer needed, we securely delete or anonymize data.

9) Your rights

Depending on your jurisdiction, you may have the right to:

  • Access the data we hold about you,
  • Correct inaccurate data,
  • Delete your data,
  • Restrict or object to certain processing,
  • Withdraw consent (where processing is based on consent),
  • Data portability (receive a copy in a usable format).

To exercise your rights, email info@luminajo.com. We will respond within a reasonable time.

10) Children & minors

Our services often support students and families. If you are under the age required by your jurisdiction, please involve a parent/guardian. We collect information about minors only with appropriate parental/guardian involvement or consent and use it solely to provide the requested educational guidance.

11) Cookies & analytics

  • We use cookies to operate the site, remember preferences, and analyze performance.
  • You can manage cookies via your browser settings.
  • We may use analytics tools (e.g., Google Analytics) to understand usage trends; these tools may set their own cookies. See their policies for details.

12) Email communications

If you subscribe, we’ll send newsletters or updates. You can unsubscribe anytime via the link in the email or by contacting us.

13) Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data. No method of transmission or storage is 100% secure; we work to continuously improve protection.

14) Third-party links

Our website may link to external sites. We are not responsible for their content or privacy practices. Please review their policies.

15) Changes to this policy

We may update this policy from time to time. We will post the new version with the “Last updated” date. Material changes may also be announced via email or on the site.

16) Contact us

For privacy requests, questions, or complaints, contact:
Email: info@luminajo.com
Website: https://luminajo.com